Terms and Conditions

TERMS AND CONDITIONS

Please read carefully. By agreeing to this, you confirm that you understand and agree to the terms of your 1Live device purchase, warranty coverage, membership, and after-sales support.

I. WARRANTY COVERAGE

A. The One (1) Year Limited Warranty applies only to the original purchaser or first registered owner of the 1Live Device and its covered accessories. The warranty period starts from the original date of purchase.

B. The warranty is non-transferable. Second-hand buyers, subsequent owners, or users who acquired the device through resale or any unauthorized private transaction are not covered by the official 1Live Warranty.

C. The warranty covers only:

1. Manufacturing defects

2. Factory defects

3. Internal hardware defects not caused by the Client or user

4. Confirmed defects in covered 1Live accessories, subject to technical inspection and applicable accessory warranty terms

D. The warranty does not cover:

1. Physical damage, including dents, cracks, broken parts, or impact damage	8. Normal wear and tear
2. Screen damage	9. Password-locked devices or account access issues caused by the Client
3. Liquid or water damage	10. Issues caused by incorrect settings, improper configuration, or failure to follow the User Guide and official instructions
4. Fire, electrical surge, or damage caused by improper voltage or power source	11. Issues resulting from lack of product familiarity or technical knowledge that can be resolved through proper orientation, training, or troubleshooting
5. Improper handling, installation, or use	12. Internet, network, platform, application, or third-party service issues not caused by a hardware defect of the 1Live Device
6. Unauthorized opening, modification, repair, or servicing of the device	13. Concerns related to expected video or audio output when the device is functioning within its intended specifications
7. Damage caused by accidents, negligence, or misuse

E. IMPORTANT REMINDER:

1. Lack of product familiarity, difficulty in operating the device, or the need for additional technical assistance does not automatically qualify as a product defect or warranty claim. The Client must first complete the official troubleshooting and technical assessment process with the 1Live After-Sales Customer Support Team.

II. CUSTOMER SUPPORT PROCESS

A. If you experience any technical issue with your device, please follow the official support process below:

STEP 1	Contact the 1Live Customer Support Team through the dedicated Group Chat for 1Live Customer Service. Send photo and video proof for troubleshooting and proper assessment.
STEP 2	Our Technical Team will perform remote troubleshooting.
STEP 3	If the issue cannot be resolved remotely, you will be instructed to send your device to our Authorized Service Center.
STEP 4	Our technicians will inspect and diagnose the device.
STEP 5	The appropriate solution will be provided, which may include: • Software repair • Hardware repair • Parts replacement

III. SERVICE CENTER POLICY

A. To ensure accurate diagnosis, proper troubleshooting, and repair, all hardware concerns shall be handled exclusively at the Company's Authorized Service Center.

B. If the 1Live Device or any covered accessory requires physical inspection, diagnosis, troubleshooting, or repair, it is the Client's responsibility and obligation to bring or send the affected device or accessory to the Authorized Service Center at the Client's own expense.

C. The Company is not obligated to pick up, collect, or retrieve the device from the Client's location.

D. The Company does not provide mandatory home service or onsite repair. The Client's location, distance from the Service Center, or inability to personally bring the device shall not require the Company to provide onsite service.

E. Any home service, onsite assistance, or device pickup is subject to the sole discretion of Management. If provided, the Client shall shoulder the round-trip transportation and travel expenses of the 1Live Team.

IV. SHIPPING POLICY

A. If the 1Live Device or any covered accessory requires physical inspection, diagnosis, troubleshooting, repair, replacement, or any other after-sales service at the Authorized Service Center, the Client is responsible for sending the affected item to the Service Center at the Client's own expense.

1. CLIENT'S RESPONSIBILITY TO SEND THE DEVICE

a. It is the Client's responsibility and obligation to arrange the delivery or shipment of the affected device or accessory to the Authorized Service Center.

b. The Client shall arrange and book the preferred courier service.

c. The Company is not responsible for booking, arranging, or paying for the courier on behalf of the Client.

d. The Client shall securely pack the device or accessory before shipment to prevent damage during transit.

e. The Company may provide packaging instructions upon request.

2. SHIPPING COSTS

a. All shipping, courier, and delivery expenses incurred in sending the device or accessory to the Authorized Service Center shall be shouldered by the Client.

b. The Client shall likewise shoulder all return shipping, courier, and delivery expenses when the inspected, repaired, or replacement device or accessory is sent back to the Client.

c. The Client's responsibility for shipping expenses shall apply to after-sales concerns, including warranty inspection, repair, and approved replacement, unless otherwise expressly approved in writing by Management.

3. FAILURE TO ARRANGE SHIPMENT

a. If the Client fails, declines, or refuses to send the device or accessory to the Authorized Service Center, the Company may be unable to conduct the required physical inspection, diagnosis, or repair.

b. The Company shall not be held responsible for delays in diagnosis, repair, replacement, or resolution caused by the Client's failure or refusal to send the affected item to the Authorized Service Center.

c. If the Client declines or refuses to arrange or shoulder the required return shipping expenses, the Company shall not be obligated to arrange or advance the cost of return delivery until the applicable shipping arrangements have been completed by the Client.

4. COURIER DAMAGE OR LOSS

a. The Client acknowledges that third-party courier services are independent service providers and are not under the control of the Company.

b. The Company shall not be liable for any loss, theft, physical damage, mishandling, or delay that occurs while the device or accessory is in the possession or custody of a third-party courier arranged by the Client.

c. The Client is responsible for securely packing the device or accessory and selecting an appropriate courier service.

d. Any claim involving loss, theft, damage, or mishandling during transit must be directly coordinated by the Client with the selected courier service.

V. REPAIR & REPLACEMENT POLICY

A. Every reported issue shall first undergo technical inspection and evaluation. The Company will determine the most appropriate solution based on the inspection findings.

B. The Company may perform:

1. Software repair or restoration

2. Hardware repair

3. Replacement of defective parts or components

4. Replacement of the affected device or accessory, if qualified

a. PARTIAL REPLACEMENT OF PACKAGE ITEMS

i. If the Client purchased a package or bundle containing a 1Live Device and multiple accessories, only the specific device, part, component, or accessory confirmed to have a factory or manufacturing defect shall be eligible for repair or replacement.

ii. A defect affecting one (1) item included in the package does not automatically qualify the entire package, bundle, device, or all included accessories for replacement.

iii. Example: If the Wireless Microphone is confirmed defective, only the affected Wireless Microphone or its defective component may be repaired or replaced. The 1Live Device and other properly functioning accessories shall not be included in the replacement.

b. REPLACEMENT EVALUATION

i. Replacement is not automatic and is subject to technical inspection, warranty verification, product condition, and Management approval.

ii. The Company reserves the right to determine whether the appropriate solution is software repair, hardware repair, parts replacement, accessory replacement, or device replacement.

c. ACCESSORY-SPECIFIC WARRANTY

i. Each 1Live accessory may be subject to its own warranty coverage, exclusions, repair, and replacement conditions.

ii. The warranty or replacement of one (1) accessory shall not automatically apply to the 1Live Device or other accessories included in the purchased package.

iii. Other terms and conditions may apply depending on the specific device, accessory, or component involved.

C. Replacement is not automatic and is subject to technical evaluation and management approval. Other terms and conditions may apply.

VI. RETURNS, EXCHANGES, AND OTHER REQUESTS

A. The Company shall evaluate each request based on, but not limited to:

1. Technical inspection findings;

2. Device condition;

3. Length of ownership;

4. Actual usage;

5. Warranty status;

6. Completeness of returned items;

7. Compliance with this Agreement; and

8. Other relevant circumstances:

a. The Company shall first be given the opportunity to inspect, evaluate, troubleshoot, repair, or restore the affected 1Live Device, part, or accessory before determining the appropriate resolution.

b. Any request to return a product, exchange a device or accessory, terminate the purchase arrangement, or request any payment adjustment shall be subject to technical inspection, case review, and written approval by the Company.

c. The Company shall determine the appropriate resolution based on the technical findings, warranty coverage, device condition, length of ownership, actual usage, and other relevant circumstances.

d. Depending on the evaluation, the Company may provide troubleshooting, software restoration, hardware repair, replacement of defective parts or components, or replacement of the affected device or accessory, if qualified.

e. Requests based solely on change of mind, personal preference, lack of product familiarity, incorrect settings or configuration, internet or network issues, or dissatisfaction with social media video or audio output when the device is functioning within its intended specifications shall not automatically qualify for return, exchange, or payment adjustment.

f. If any payment return or adjustment is exceptionally approved by the Company, the amount shall be determined only after reviewing the Client's account, length of ownership, actual product usage, physical condition of the returned items, completeness of accessories, benefits already used, product depreciation, and applicable administrative costs.

g. The approved amount, if any, shall not automatically be equal to the original purchase price.

h. Submission of any request does not mean that the request has been accepted or approved. The final resolution shall be determined by the Company after completing the required review and evaluation.

VII. LIMITATIONS

A. The complete technical specifications of the purchased 1Live Device shall be stated in or attached to the Client's Sales Invoice for reference. By accepting the device and signing this Agreement, the Client confirms that the product specifications, features, and intended capabilities have been presented and explained before acceptance.

B. The following concerns are generally NOT considered manufacturing defects and shall not automatically qualify the 1Live Device, part, or accessory for replacement or other payment adjustment:

1. Change of mind or change in the Client's business requirements.

2. Customer preference or dissatisfaction with the product after purchase.

3. Dissatisfaction with Facebook Live, social media, or livestream video output, including 720p or 1080p resolution, when the 1Live Device is operating within its supported specifications and intended capabilities.

4. The Client's expectation of a different video resolution, output quality, feature, or technical specification that is not included in the official specifications of the purchased 1Live Device.

5. Internet connection, network stability, bandwidth, signal, or other connectivity-related issues.

6. Incorrect settings, configuration, livestream setup, or failure to use the recommended settings and procedures.

7. Lack of familiarity, technical knowledge, or experience in using the 1Live Device, software, applications, or livestreaming platforms.

8. Platform restrictions, policy changes, updates, limitations, account restrictions, or violations imposed by third-party applications and platforms, including but not limited to TikTok, Shopee, Facebook, and other livestreaming services.

9. Restrictions on simultaneous, multiscreen, or multi-platform livestreaming imposed by third-party platforms. While the 1Live Device may technically support certain multi-platform streaming functions, the availability and permitted use of such functions remain subject to the current policies, rules, and system limitations of the respective third-party platforms.

10. Features, functions, or platform access that become limited, modified, restricted, or unavailable due to updates or policy changes made by third-party applications or livestreaming platforms after the date of purchase.

11. Other concerns not caused by a confirmed manufacturing or factory defect.

VIII. DEVICE VALUE

A. If a Payment Return is considered and approved, the amount shall not automatically be equal to the original purchase price.

B. The Company may consider:

1. Length of ownership

2. Actual usage

3. Physical condition

4. Missing accessories

5. Complimentary benefits already used

6. Product depreciation

7. Administrative costs

C. The final amount shall be determined solely by the Company.

IX. MEMBERSHIP

A. SIX (6) MONTHS COMPLIMENTARY GOLD MEMBERSHIP

1. The Six (6) Months Complimentary Gold Membership unlocks advanced 1Live software features such as multi-platform streaming, automation tools, scene control, watermark-free livestreams, and other available Gold Membership features.

2. The Complimentary Gold Membership is:

a. Exclusive to the original purchaser and first registered owner of the 1Live Device.

b. Non-transferable to any second-hand buyer, subsequent owner, or third party.

c. Non-convertible to cash, credit, or any other benefit.

d. Valid only for the official registered account of the original owner.

e. Subject to the current available software features and Membership Terms of 1Live.

B. TRANSFER OR RESALE OF THE 1LIVE DEVICE

1. The Six (6) Months Complimentary Gold Membership shall automatically end upon the sale, transfer, or change of ownership of the 1Live Device.

2. Any unused or remaining complimentary Gold Membership period shall be forfeited and shall not be transferred or continued under the account of the second-hand owner.

3. A second-hand owner is not entitled to the complimentary Gold Membership originally granted to the first owner.

4. If the second-hand owner wishes to access Gold Membership features, the applicable Gold Membership fee and account activation or device rebinding requirements shall apply.

5. The second-hand owner shall be subject to the current Membership Terms, fees, software requirements, and account policies of 1Live at the time of registration or activation.

C. SILVER MEMBERSHIP

1. Silver Membership provides access to the core livestreaming features available on the 1Live Device.

2. After the complimentary Gold Membership period ends:

a. The device will continue to function under the available Silver Membership features.

b. Activation or renewal of Gold Membership is optional and is not required for basic livestreaming use, subject to the available features of the Silver Membership.

D. MEMBERSHIP FEATURES, FEES, AND TERMS

1. Gold and Silver Membership features, software functions, subscription fees, activation fees, and other Membership Terms may be updated or changed from time to time due to software development, system updates, operational requirements, third-party platform changes, or other technical factors.

2. The Company reserves the right to add, modify, limit, replace, or discontinue certain Membership features and to adjust applicable Membership or subscription fees when reasonably necessary.

3. Any material changes to Membership Terms, features, or applicable fees shall be communicated to the Client through the official registered email address.

4. It is the Client's responsibility to maintain an active and accessible official registered email address and to review official Membership notices sent by 1Live.

5. Continued use or renewal of the applicable Membership after the effective date of the updated terms shall be subject to the revised Membership Terms communicated by the Company.

X. REGISTERED ACCOUNT

A. Each 1Live device may only be linked to one (1) official registered email account.

B. Requests to:

1. Change the registered email

2. Add another email

3. Transfer ownership

C. This will require software reconfiguration and corresponding activation fees.

XI. SECOND-HAND DEVICES

A. 1Live device purchased from any individual, reseller, marketplace, or third party other than an authorized 1Live sales channel shall be considered a second-hand unit.

B. Please note that the following terms shall apply:

1. Complimentary Six (6) Months Gold Membership is exclusive to the original purchaser and is non-transferable.

2. Upon transfer of ownership, all complimentary benefits granted to the original owner shall automatically expire.

3. The new owner must register a new official account and purchase the applicable Gold Membership activation, if required.

4. Each device may only be registered under one (1) official account. Any request to transfer ownership or rebind the device to a different account shall be subject to the Company's current policies, technical requirements, and applicable activation fees.

5. The Company does not issue Official Receipts, Sales Invoices, or proof of purchase for transactions made between private individuals or unauthorized sellers.

6. The Company does not recognize private resale transactions as official 1Live sales.

XII. UNAUTHORIZED RESALE

A. The Company does not encourage or participate in the unauthorized resale of 1Live devices.

B. Any private sale, transfer, barter, or exchange of a 1Live device between individuals is solely the responsibility of the parties involved.

C. 1Live Philippines shall not be liable for:

1. The agreed selling price;

2. The condition of the device at the time of resale;

3. Hidden defects not previously reported;

4. Misrepresentation made by the seller;

5. Disputes between the buyer and seller;

6. Payments, deposits, or other private arrangements made outside the Company's official sales channels.

D. The Company reserves the right to require the new owner to comply with the current registration, activation, membership, and after-sales requirements before any support is provided.

XIII. WIRELESS MICROPHONE

A. For sanitary and hygiene reasons, wireless microphones are non-returnable and non-refundable once received.

B. Exceptions apply only to confirmed factory defects upon inspection.

XIV. OFFICIAL CUSTOMER SUPPORT CHANNEL

A. To ensure proper documentation, faster assistance, and efficient resolution of concerns, all technical support, troubleshooting, warranty claims, repair requests, and after-sales concerns must be communicated through the Official 1Live After-Sales Customer Support Group Chat.

B. The official 1Live Philippines Facebook Page and official company email are intended primarily for product inquiries, sales, and general information. Technical and after-sales concerns raised through these channels may be redirected to the Official 1Live After-Sales Customer Support Group Chat for proper handling.

C. Clients are strongly encouraged to raise and discuss all device-related and after-sales concerns only in the Official 1Live After-Sales Customer Support Group Chat and not through the personal messages, personal accounts, or private communication channels of 1Live employees, technicians, delivery personnel, or representatives.

D. After-sales concerns, requests, claims, and other device-related matters shall be considered officially received and properly documented only when raised through the Official 1Live After-Sales Customer Support Group Chat.

E. Any statement, arrangement, approval, or commitment communicated privately by an employee, technician, delivery personnel, or representative shall not be considered an official Company commitment unless it is confirmed in the Official 1Live After-Sales Customer Support Group Chat or through an official written communication approved by the Company.

F. The Company shall not be responsible for delays, missed messages, incomplete documentation, or misunderstandings resulting from concerns raised solely through personal messages or unofficial communication channels.

G. The Company reserves the right to redirect and handle technical and after-sales concerns exclusively through its designated after-sales support channel to ensure complete documentation, proper case monitoring, and consistent customer assistance.

XV. CUSTOMER SUPPORT HOURS

A. The Official 1Live After-Sales Customer Support Team provides virtual assistance during the following schedule:

1. Monday to Sunday

2. 9:00 AM – 7:00 PM (Philippine Time)

B. Messages received outside the official support hours will be accommodated on the next available business day or during the next official support schedule.

C. Remote troubleshooting, technical guidance, and after-sales assistance are provided virtually through the Official 1Live After-Sales Customer Support Group Chat.

XVI. CUSTOMER RESPONSIBILITIES

A. The Client agrees to:

1. Handle the 1Live Device and its accessories properly and with reasonable care.

2. Read and follow the User Guide, official instructions, recommended settings, and troubleshooting procedures provided by the Company.

3. Understand the basic technical features, specifications, capabilities, and limitations of the purchased 1Live Device and accessories as explained during the product demonstration and orientation.

4. Ask questions or request clarification regarding any feature, specification, function, or technical limitation that the Client does not understand during the demonstration or orientation.

5. Keep the Sales Invoice, proof of purchase, and other relevant purchase documents for warranty and after-sales reference.

6. Contact the Official 1Live After-Sales Customer Support Group Chat before sending any device or accessory to the Authorized Service Center.

7. Arrange and shoulder all shipping, courier, and delivery expenses when sending the device or accessory to the Authorized Service Center.

8. Arrange and shoulder all return shipping, courier, and delivery expenses when the inspected, repaired, or replacement device or accessory is sent back to the Client.

9. Securely and properly package the device or accessory before shipment to prevent physical damage, loss, or mishandling during transit.

10. Accept responsibility for the device or accessory while it is in the possession or custody of the Client's selected third-party courier when being sent to the Authorized Service Center. The Company shall not be liable for any loss, theft, damage, delay, or mishandling that occurs during such shipment.

11. Cooperate with the 1Live Customer Support and Technical Team during virtual troubleshooting, technical assessment, inspection, and other required after-sales procedures.

12. Provide complete and accurate information, including photos, videos, device details, serial numbers, and other documentation reasonably required for technical assessment.

13. Follow the official after-sales process and allow the Company a reasonable opportunity to inspect, diagnose, troubleshoot, repair, or provide the appropriate resolution for the reported concern.

XVII. ENTIRE AGREEMENT

A. This Agreement contains the complete and official terms governing the purchase, warranty, membership, and after-sales support of the 1Live Device and its accessories.

B. Any explanation, statement, recommendation, demonstration, or opinion provided by any member of the 1Live Team, including Sales Representatives, Delivery Personnel, Technical Staff, or Customer Support Representatives, is intended only to assist the Client during product demonstration, orientation, and after-sales support.

C. In the event of any inconsistency, misunderstanding, or conflict between any verbal statement and this written Agreement, the terms and conditions stated in this Agreement shall prevail and govern.

D. No verbal representation, promise, assurance, or commitment made outside of this Agreement shall modify, expand, or replace any provision contained herein unless confirmed through an official written communication issued or approved by the Company.

E. Official notices, policy updates, announcements, advisories, memoranda, and amendments issued by the Company regarding warranty, membership, software, technical support, after-sales service, or other related policies shall form part of and be read together with this Agreement.

F. The Company may update or amend its policies when reasonably necessary due to software updates, technical developments, operational requirements, third-party platform policies, legal or regulatory requirements, or changes in the services provided by 1Live.

G. Any material update or amendment shall be communicated to the Client through the official registered email address or other official communication channel designated by the Company.

H. The Client is responsible for maintaining access to the official registered email address and reviewing official notices and policy updates issued by the Company.

XVIII. CUSTOMER ACKNOWLEDGEMENT

A. By signing, I confirm that:

1. I have received my 1Live Device and all included accessories in good physical condition.

2. The 1Live Device and its basic functions have been demonstrated to me.

3. I understand the features, technical specifications, capabilities, and limitations of the 1Live Device and its included accessories.

4. I understand the available features and functions of the 1Live App when used together with third-party livestreaming applications and platforms.

5. I understand that the performance, feature availability, resolution, livestreaming functions, and platform access of third-party applications may be affected by their own policies, system updates, account restrictions, and technical limitations.

6. I understand the Warranty Policy.

7. I understand the Membership Policy.

8. I understand the After-Sales Process.

9. I agree to follow the Company's official customer support and after-sales procedures.

B. IMPORTANT NOTICE:

1. 1Live Philippines continuously develops and updates its software, features, membership services, and technical support processes. Certain terms, feature availability, and service conditions may be updated or changed based on the prevailing policies and software updates of 1Live Philippines.

2. Features and functions involving third-party applications and livestreaming platforms, including but not limited to Facebook, TikTok, Shopee, and other similar services, are subject to the respective platform's current policies, software updates, technical requirements, account status, and limitations.

3. 1Live Philippines does not own, manage, or control third-party applications and livestreaming platforms. The Company cannot guarantee the continued availability, approval, or unrestricted use of any third-party feature, integration, or livestreaming function.

4. A change, restriction, limitation, or removal of a feature caused by a third-party application or platform shall not automatically be considered a defect of the 1Live Device or 1Live software.

C. ACKNOWLEDGEMENT AND AGREEMENT:

1. By signing the Agreement, the Client confirms that he/she has read, understood, and voluntarily agreed to all the terms and conditions stated herein.

2. The Agreement shall serve as the official and controlling reference for all matters relating to the delivery, warranty, membership, software features, technical support, after-sales service, repair, and replacement of the purchased 1Live Device and its accessories.

IMPORTANT NOTICE:

Other terms, feature availability, and service conditions may change or apply based on the prevailing policies and software updates of 1Live Philippines.