Terms and Conditions

I. DELIVERY ACCEPTANCE

Upon receiving your 1Live device, you confirm that:

☐ The package was received in good condition.

☐ The device was demonstrated by the 1Live Team.

☐ The device is functioning properly upon delivery.

☐ All accessories included in your package were received.

☐ You have been oriented on the basic features and operation of the device.

☐ You understand the Warranty and After-Sales Policy.

 

II. WARRANTY COVERAGE

Your 1Live device is covered by a One (1) Year Limited Warranty from the original date of purchase.

 

The warranty covers only:

• Manufacturing defects

• Factory defects

• Internal hardware defects not caused by misuse

 

The warranty DOES NOT cover:

• Physical damage

• Screen damage

• Liquid damage

• Fire or electrical damage

• Improper handling

• Unauthorized repairs

• Damage caused by accidents, negligence, or misuse

 

III. CUSTOMER SUPPORT PROCESS

If you experience any technical issue with your device, please follow the official support process below:

 

STEP 1	Contact the 1Live Customer Support Team. Send photo and video proof for troubleshooting.
STEP 2	Our Technical Team will perform remote troubleshooting.
STEP 3	If the issue cannot be resolved remotely, you will be instructed to send your device to our Authorized Service Center.
STEP 4	Our technicians will inspect and diagnose the device.
STEP 5	The appropriate solution will be provided, which may include: • Software repair • Hardware repair • Parts replacement • Unit replacement (if qualified)

 

 

IV. SERVICE CENTER POLICY

1. To ensure accurate diagnosis and proper repair, all hardware concerns are handled exclusively at the Company's Authorized Service Center.

2. The Company does not provide mandatory home service or onsite repair.

3. Any exception shall be subject to the sole discretion and written approval of Management.

 

V. SHIPPING POLICY

If your device requires inspection, troubleshooting, repair, replacement, or any after-sales service, the following shipping policy shall apply:

 

1. Shipping Arrangement

a. The Client shall arrange and book the preferred courier service.

b. The Client shall securely pack the device before shipment to prevent damage during transit.

c. The Company may provide packaging instructions upon request.

 

2. Shipping Costs

a. The Client shall shoulder all shipping and courier expenses when sending the device to the 1Live Service Center.

b. The Client shall likewise shoulder all return shipping and courier expenses when the repaired or replacement device is sent back to the Client.

 

3. Failure to Arrange Shipment

a. If the Client declines or refuses to arrange or shoulder the required shipping expenses, the Company shall not be obligated to release, deliver, or return the repaired or replacement device until the applicable shipping arrangements have been completed.

b. Clients are encouraged to use their preferred courier service and securely pack the device before shipment.

 

VI. REPAIR & REPLACEMENT POLICY

Every reported issue will first undergo technical inspection. The Company will determine the most appropriate solution based on the inspection results.

 

The Company may perform:

• Software repair

• Hardware repair

• Parts replacement

• Unit replacement (if qualified)

 

Replacement is not automatic and is subject to technical evaluation and management approval. Other terms and conditions may apply.

 

VII. REFUND POLICY

a. The Company is committed to resolving technical issues through proper troubleshooting, repair, or replacement whenever possible.

b. Refund requests are not automatically approved and are considered only in exceptional cases after technical inspection and management review.

 

VIII. REFUND ELIGIBILITY

A refund may only be considered if:

• The issue is confirmed to be a manufacturing defect;

• The device cannot be reasonably repaired;

• Replacement is no longer possible; or

• The refund is expressly approved by the Company.

 

IX. REFUND LIMITATIONS

Refund requests based on the following reasons are generally NOT ELIGIBLE:

a. Change of mind

b. Customer preference

c. Dissatisfaction with Facebook or social media video quality when the device is operating within its intended specifications

d. Internet or network issues

e. Incorrect settings or configuration

f. Lack of familiarity with the product

g. Other issues not related to manufacturing defects

 

X. REFUND VALUE

If a refund is approved, the refund amount shall not automatically be equal to the original purchase price.

 

The Company may consider:

• Length of ownership

• Actual usage

• Physical condition

• Missing accessories

• Complimentary benefits already used

• Product depreciation

• Administrative costs

The final refund amount shall be determined solely by the Company.

 

XI. MEMBERSHIP
Six (6) Months Complimentary Gold Membership – Unlocks advanced features such as multi-platform streaming, automation tools, scene control, and watermark-free livestreams.

Silver Membership – Core livestreaming features remain usable on the device.

 

The GOLD MEMBERSHIP benefit is:

• Available only to the original purchaser

• Non-transferable

• Non-convertible to cash

• Valid only for the registered account of the original owner

 

After the complimentary Gold Membership period ends:

• The device will continue to function normally under Silver Membership.

• Activation of Gold Membership will be optional and not required for basic livestreaming use.

 

XII. REGISTERED ACCOUNT

Each 1Live device may only be linked to one (1) official registered email account.

 

Requests to:

• Change the registered email

• Add another email

• Transfer ownership

will require software reconfiguration and corresponding activation fees.

XIII. SECOND-HAND DEVICES

A 1Live device purchased from any individual, reseller, marketplace, or third party other than an authorized 1Live sales channel shall be considered a second-hand unit.

Please note that the following terms shall apply:

a. Complimentary Six (6) Months Gold Membership is exclusive to the original purchaser and is non-transferable.

b. Upon transfer of ownership, all complimentary benefits granted to the original owner shall automatically expire.

c. The new owner must register a new official account and purchase the applicable Gold Membership activation, if required.

d. Each device may only be registered under one (1) official account. Any request to transfer ownership or rebind the device to a different account shall be subject to the Company's current policies, technical requirements, and applicable activation fees.

e. The warranty period, if still applicable, shall be computed based on the original purchase date and shall not restart upon resale or transfer of ownership.

f. The Company reserves the right to deny warranty claims if the ownership transfer cannot be verified or if the unit was acquired through an unauthorized transaction.

g. The Company does not issue Official Receipts, Sales Invoices, or proof of purchase for transactions made between private individuals or unauthorized sellers.

h. The Company does not recognize private resale transactions as official 1Live sales.

i. 1Live employees, representatives, delivery personnel, customer support agents, and technical staff are not authorized to facilitate, broker, negotiate, advertise, or participate in the private sale or purchase of second-hand 1Live devices.

j. Any assistance provided by the Company after a second-hand purchase shall be limited to available after-sales support under the Company's current policies and shall not restore or transfer the benefits originally granted to the first owner.

 

XIV. UNAUTHORIZED RESALE

The Company does not encourage or participate in the unauthorized resale of 1Live devices.

Any private sale, transfer, barter, or exchange of a 1Live device between individuals is solely the responsibility of the parties involved.

1Live Philippines shall not be liable for:

a. The agreed selling price;

b. The condition of the device at the time of resale;

c. Hidden defects not previously reported;

d. Misrepresentation made by the seller;

e. Disputes between the buyer and seller;

f. Payments, deposits, or other private arrangements made outside the Company's official sales channels.

 

The Company reserves the right to require the new owner to comply with the current registration, activation, membership, and after-sales requirements before any support is provided.

 

XV. WIRELESS MICROPHONE

a. For sanitary and hygiene reasons, wireless microphones are non-returnable and non-refundable once received.

b. Exceptions apply only to confirmed factory defects upon inspection.

 

XVI. OFFICIAL CUSTOMER SUPPORT CHANNEL

To ensure proper documentation, faster assistance, and efficient resolution of concerns, all technical support, troubleshooting, warranty claims, repair requests, and after-sales concerns must be communicated only through the Official 1Live After-Sales Customer Support Group Chat.

The official 1Live Philippines Facebook Page and official company email are intended primarily for product inquiries, sales, and general information. Technical concerns submitted through these channels may be redirected to the Official 1Live After-Sales Customer Support Group Chat for proper handling.

The Company reserves the right to assist technical concerns only through its designated after-sales support channel to ensure complete documentation and proper monitoring of each case.

 

XVII. CUSTOMER SUPPORT HOURS

The Official 1Live After-Sales Customer Support Team provides virtual assistance during the following schedule:

Monday to Sunday

9:00 AM – 7:00 PM (Philippine Time)

Messages received outside the official support hours will be accommodated on the next available business day or during the next official support schedule.

Remote troubleshooting, technical guidance, and after-sales assistance are provided virtually through the Official 1Live After-Sales Customer Support Group Chat.

 

XVIII. CUSTOMER RESPONSIBILITIES

The Client agrees to:

• Handle the device properly.

• Follow the User Guide.

• Keep the proof of purchase.

• Contact Customer Support before shipping the device.

• Securely package the device for shipment.

• Cooperate during troubleshooting.

 

XIX. ENTIRE AGREEMENT

This Agreement contains the complete and official terms governing the purchase, warranty, membership, and after-sales support of the 1Live device.

Any explanation, statement, recommendation, demonstration, or opinion provided by any member of the 1Live Team, including Sales Representatives, Delivery Personnel, Technical Staff, or Customer Support Representatives, is intended only to assist the Client during the product demonstration and orientation.

In the event of any inconsistency, misunderstanding, or conflict between any verbal statement and this written Agreement, the terms and conditions stated in this Agreement shall prevail and govern.

The Client acknowledges that no verbal representation, promise, assurance, or commitment outside of this Agreement shall modify, expand, or replace any provision contained herein unless such modification is made in writing and duly approved by the Company.

XX. CUSTOMER ACKNOWLEDGEMENT

By reading the above-mentioned ters, the client confirms that:

✓ They have received my 1Live package in good condition.

✓ The device has been demonstrated to them.

✓ They understand the Warranty Policy.

✓ They understand the Membership Policy.

✓ They understand the After-Sales Process.

✓ They agree to follow the Company's support procedures.

 

IMPORTANT NOTICE:

Other terms, feature availability, and service conditions may change or apply based on the prevailing policies and software updates of 1Live Philippines.